Desktop Phone

Attended Transfer (warm transfer)

Description:
Allows you to speak with the transfer recipient (announce the call) before completing the transfer.

Steps:

1. During an active call, press Transfer (button or softkey).

2. Dial the recipient’s extension or external number.

3. Press Send – their phone will ring.

4. Announce the call (e.g., “Call for John from Sarah”).

   • To complete: Press Transfer to connect the parties.

   • To cancel: Press Cancel (returns to the original caller).

Key Notes:

• Ensures the recipient is available before transferring.

• Works for both internal extensions and external numbers.

• If the recipient doesn’t answer, cancel to retain the original call.

Call History

Description:
Quickly view and manage recent call activity directly from your IP phone.

How to Access:

1. Press the "Call Log" button (located at the bottom of the LCD screen).

2. Navigate through the following tabs:

   • Recent Calls: All inbound/outbound activity.

   • Placed Calls: Outbound calls initiated by you.

   • Missed Calls: Calls you didn’t answer.

Available Actions:
For each logged call, select an entry to:

• Dial: Redial the number.

• Send Message: Initiate a text (if enabled).

• Add to Contacts: Save the number to your directory.

• Add to Block List: Prevent future calls from the number.

Notes:

• Logs may be limited by system settings (e.g., 100 most recent entries).

• Missed calls may show a visual alert (e.g., flashing LED or icon).

Send Caller to Voicemail

Description:
This feature allows you to transfer an active call directly to a user’s voicemail without ringing their extension.

Steps:

1. During an active call, press the "Tsfr to VM" button (or softkey).

2. Either:

   • Press the recipient’s extension (if programmed), or

   • Manually dial their extension.

3. The caller will be sent straight to the user’s voicemail.

Notes:

• Works for internal extensions with voicemail enabled.