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Users have the ability to edit their own button mapping through their eConsole Portal.  Call support for your login, or any assistance.Assistance in the eConsole can be found in the Understanding You eConsole Dashboard. Button Name Description ...

Audio Greetings Text-to-Speech: This option allows clients to type out their greeting, which is then read aloud by an automated voice. Email a WAV file: Clients can record their greeting in a compatible format and email it as a WAV file for upload....

SEAT TYPE Metered BasicVoice-only Mobile Select Premier Operator END POINTS Total End Points 3 1 1 3 5 5 ePhoneGO 2 (Mobile App.) Y - Y Y Y Y Webphone (PC softphone) add-on - - add-on Y Y BASIC FEATURES ...

Attended Transfer (warm transfer) Description: Allows you to speak with the transfer recipient (announce the call) before completing the transfer. Steps: During an active call, press Transfer (button or softkey). Dial the recipient’s extension or e...

Overview This article explains the key sections of your eConsole dashboard, which is your personal portal for managing your Hosted VoIP extension. The dashboard provides access to voicemail, call history, phone settings, and other features. Dashboard Section...

What Are Answer Rules? Answer Rules determine how incoming calls to your extension are handled based on Time Frames (business hours, after-hours, holidays). Users can customize these rules to control whether calls:  - Ring their desk phone  - Forward to anoth...

These are a list of the greeting voices to choose from for voicemail and auto-attendant greetings.  Allison-greeting.wav                                                                       Example Greeting Voices.zip Anthony-greeting.wav Brian-greeting....