Understanding Answer Rules

What Are Answer Rules?

Answer Rules determine how incoming calls to your extension are handled based on Time Frames (business hours, after-hours, holidays). Users can customize these rules to control whether calls:  
- Ring their desk phone  
- Forward to another number (mobile, home, etc.)  
- Go directly to voicemail  
- Follow a custom call flow  

How to Change Your Answer Rules

1. Log in to your eConsole Portal.
2. Navigate to Answer Rules.
3. Select rule you have already created.
   • or click Add Rule.
     • Select the Time Frame (Business Hours, After Hours, Holidays, etc.).
     •  Choose your preferred call handling option (ring, forward, voicemail, etc.).  
     • Save your settings.  

Note - Some rules may require admin approval if forwarding to external numbers.  

Best Practices for Answer Rules
✔ Test your rules to ensure calls route correctly.  
✔ Update holiday schedules** in advance to avoid missed calls.  
✔ Use sequential ring if you want your desk phone to try first.  
✔ Set a voicemail greeting for professionalism.