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Desktop Phone

Attended Transfer (warm transfer)

Description:
Allows you to speak with the transfer recipient (announce the call) before completing the transfer.

Steps:

  1. During an active call, press Transfer (button or softkey).

  2. Dial the recipient’s extension or external number.

  3. Press Send – their phone will ring.

  4. Announce the call (e.g., “Call for John from Sarah”).

    • To complete: Press Transfer to connect the parties.

    • To cancel: Press Cancel (returns to the original caller).

Key Notes:

  • Ensures the recipient is available before transferring.

  • Works for both internal extensions and external numbers.

  • If the recipient doesn’t answer, cancel to retain the original call.

Blind Transfer

The Transfer Now (also known as the Blind Transfer) option allows you to transfer a call without announcing the call to the recipient. To perform this type of transfer:

  1. While on an active call, press Transfer.
  2. Press Blind.
  3. Enter the extension or phone number you wish to transfer the call to.
  4. Press Send. This will place the transfer without an announcement to the recipient
Call History

Description:
Quickly view and manage recent call activity directly from your IP phone.

How to Access:

  1. Press the "Call Log" button (located at the bottom of the LCD screen).

  2. Navigate through the following tabs:

    • Recent Calls: All inbound/outbound activity.

    • Placed Calls: Outbound calls initiated by you.

    • Missed Calls: Calls you didn’t answer.

Available Actions:
For each logged call, select an entry to:

  • Dial: Redial the number.

  • Send Message: Initiate a text (if enabled).

  • Add to Contacts: Save the number to your directory.

  • Add to Block List: Prevent future calls from the number.

Notes:

  • Logs may be limited by system settings (e.g., 100 most recent entries).

  • Missed calls may show a visual alert (e.g., flashing LED or icon).

Send Caller to Voicemail

Description:
This feature allows you to transfer an active call directly to a user’s voicemail without ringing their extension.

Steps:

  1. During an active call, press the "Tsfr to VM" button (or softkey).

  2. Either:

    • Press the recipient’s extension (if programmed), or

    • Manually dial their extension.

  3. The caller will be sent straight to the user’s voicemail.

Notes:

  • Works for internal extensions with voicemail enabled.

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