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Desktop Phone

Attended Transfer (warm transfer)

Description:
Allows you to speak with the transfer recipient (announce the call) before completing the transfer.

Steps:

  1. During an active call, press Transfer (button or softkey).

  2. Dial the recipient’s extension or external number.

  3. Press Send – their phone will ring.

  4. Announce the call.

    • To complete: Press Transfer to connect the parties.

    • To cancel: Press Cancel (returns to the original caller).

Key Notes:

  • Ensures the recipient is available before transferring.

  • Works for both internal extensions and external numbers.

  • If the recipient doesn’t answer, cancel to retain the original call.

Intercom

Description: The intercom function allows you to quickly connect with another phone user two-way audio connection through the speakerphone.

How to Use Intercom:

  1. Press the dedicated Intercom key on your phone.

  2. Dial the extension number of the person you want to reach, OR

    • Press their extension’s speed-dial button (if available on your phone).

  3. The recipient’s phone will activate speakerphone, allowing for instant communication.

Call History

Description:
Quickly view and manage recent call activity directly from your IP phone.

How to Access:

  1. Press the "Call Log" button (located at the bottom of the LCD screen).

  2. Navigate through the following tabs:

    • Recent Calls: All inbound/outbound activity.

    • Placed Calls: Outbound calls initiated by you.

    • Missed Calls: Calls you didn’t answer.

Available Actions:
For each logged call, select an entry to:

  • Dial: Redial the number.

  • Send Message: Initiate a text (if enabled).

  • Add to Contacts: Save the number to your directory.

  • Add to Block List: Prevent future calls from the number.

Notes:

  • Logs may be limited by system settings (e.g., 100 most recent entries).

  • Missed calls may show a visual alert (e.g., flashing LED or icon).

Send Caller to Voicemail

Description:
This feature allows you to transfer an active call directly to a user’s voicemail without ringing their extension.

Steps:

  1. During an active call, press the "Tsfr to VM" button (or softkey).

  2. Either:

    • Press the recipient’s extension (if programmed), or

    • Manually dial their extension.

  3. The caller will be sent straight to the user’s voicemail.

Notes:

  • Works for internal extensions with voicemail enabled.

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